We’ve all heard the old adage, “You’re only as good as your word.”
Well, late last year, in discussions with staff, senior leaders and the Board of Directors, I explained that in the next 12 to 18 months, we as a CIUSSS will be focusing on how we can effectively use digital solutions to change the way we deliver care. The goal is to provide care wherever the patient is and in so doing, to increase the user experience and eliminate some of the problems that we face every day.
In January, accompanied by senior members of our Informatics and Innovation teams, I boarded a plane for Israel to meet with some of the country’s leading minds and learn from them how we can adapt and implement new processes. The 10-day visit to healthcare facilities throughout the country was nothing short of inspiring.
Taking a step back, it’s important once again to remember that we are not starting from zero when it comes to digital health. The 8-1-1 service that our CIUSSS offers is a prime example of using technology to better serve our users. Addressing potential patients’ problems by phone leads to fewer unnecessary visits to the Emergency Department, while helping to direct patients to the proper healthcare outlet.
But we don’t have to stop there. Part of developing this digital health narrative involves taking a look at what we’re already doing with technology, and then seeing how we can do it more effectively. It won’t always be easy, but the end result will be worth it for our users and staff alike. On that, you have my word.