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Let’s get digital

We’ve all heard the old adage, “You’re only as good as your word.”

Well, late last year, in discussions with staff, senior leaders and the Board of Directors, I explained that in the next 12 to 18 months, we as a CIUSSS will be focusing on how we can effectively use digital solutions to change the way we deliver care. The goal is to provide care wherever the patient is and in so doing, to increase the user experience and eliminate some of the problems that we face every day.

In January, accompanied by senior members of our Informatics and Innovation teams, I boarded a plane for Israel to meet with some of the country’s leading minds and learn from them how we can adapt and implement new processes. The 10-day visit to healthcare facilities throughout the country was nothing short of inspiring.

Taking a step back, it’s important once again to remember that we are not starting from zero when it comes to digital health. The 8-1-1 service that our CIUSSS offers is a prime example of using technology to better serve our users. Addressing potential patients’ problems by phone leads to fewer unnecessary visits to the Emergency Department, while helping to direct patients to the proper healthcare outlet.

But we don’t have to stop there. Part of developing this digital health narrative involves taking a look at what we’re already doing with technology, and then seeing how we can do it more effectively. It won’t always be easy, but the end result will be worth it for our users and staff alike. On that, you have my word.

Lawrence

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1 Comment

  1. Susan Schwartz
    2019/02/27 at 21:22 — Reply

    Hello Dr. Rosenberg,
    It was interesting to read your Digital Blog & your inclusion of the 8-1-1 concept. This as you know was introduced sometimes in the 1990’s for users on a 24/7 basis. I was a homecare CLSC nurse @ that time & recall the blitz of advertising that accompanied this new concert of telephone assistance from the smallest complaint such as I can’t sleep to more serious ailments. Pamphlets were practically dropped from the sky, everyone got one (as far as the de la Montange area), magnetic stickers for the fridge & all the intervenants praised it’s merits. Just as it started off with a bang, it has fizzled out like a firecracker dud.
    The government stopped advertising as prior, hospitals lacked the chance to explain this system to patients being discharged, especially the ER, which I personally witnessed numerous times. My late mother, aunts and uncle were d/c from our ER & units for various reasons. I was always present when they left & not one person every mentioned the 8-1-1 to them.
    My friend still works part time at a Laval 8-1-1 phone line and when the calls are infrequent she is requested to man the DSIE intake lines.
    There is a remedy to the underuseage of our 8-1-1 hot lines.

    Medical and nursing staff discharging patients from hospitals following ER stays, proceedures, surgery, and even clinics should be explained the 8-1-1 concept.
    As my role as a nurse clinician these days, I have the opportunity to give out this 8-1-1 number. It is disheartening to hear almost 90% of our patients tell me that they have not heard of it.
    Why not go back to the past & advertise again, the cheapest method is by word of mouth of our employees who have the opportunity to speak to their patients as they are discharged. It wouldn’t hurt to make magnets.
    Sincerely,
    Susan Schwartz

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